The Future of Retail Finance
How can banks better use data and analytics to understand customer needs?
In this film, the panel argues that banks are in a unique position in terms of their customer data and if they can use it to generate insights into their consumers’ needs, they will benefit from a significant competitive advantage.
Questions
Select from the links below to watch our panel respond to questions posed by the floor
- Can customers receive the same quality of advice when dealing with banks that only operate digitally?
- Can digital-only banks provide the same level of customer service as the branch?
- Are UK digital banks at a disadvantage due to the regulatory scrutiny they face?
- Why will ‘digital’ give banks a competitive edge?
- Which financial products are most vulnerable to disruptive technologies?
- What advantages do the challenger banks have in terms of driving innovation and change?
- How can banks better use data and analytics to understand customer needs?
- Dealing with Data
- If social collaboration becomes the norm, what impact will that have on retail finance?