The Future of Retail Finance
Meeting Customer Expectations
Chris Brocklesby describes how Tesco Bank’s digital strategy is evolving in order to keep pace with increasingly sophisticated consumer demands.
Questions
Select from the links below to watch our panel respond to questions posed by the floor
- Can customers receive the same quality of advice when dealing with banks that only operate digitally?
- Can digital-only banks provide the same level of customer service as the branch?
- Are UK digital banks at a disadvantage due to the regulatory scrutiny they face?
- Why will ‘digital’ give banks a competitive edge?
- Which financial products are most vulnerable to disruptive technologies?
- What advantages do the challenger banks have in terms of driving innovation and change?
- How can banks better use data and analytics to understand customer needs?
- Dealing with Data
- If social collaboration becomes the norm, what impact will that have on retail finance?