The Future of Retail Finance
Can customers receive the same quality of advice when dealing with banks that only operate digitally?
In this film, the panel suggests that although consumers are becoming increasingly tech savvy, on the whole they still require and value personalised advice on financial products.
Questions
Select from the links below to watch our panel respond to questions posed by the floor
- Can customers receive the same quality of advice when dealing with banks that only operate digitally?
- Can digital-only banks provide the same level of customer service as the branch?
- Are UK digital banks at a disadvantage due to the regulatory scrutiny they face?
- Why will ‘digital’ give banks a competitive edge?
- Which financial products are most vulnerable to disruptive technologies?
- What advantages do the challenger banks have in terms of driving innovation and change?
- How can banks better use data and analytics to understand customer needs?
- Dealing with Data
- If social collaboration becomes the norm, what impact will that have on retail finance?