How to Deliver a Unified Customer Experience?
What are the key aspects to tackle when managing silos in organisations?
Questions
Select from the links below to watch our panel respond to questions posed by the floor
- What can other industries learn from the retail sector about the best use of customer data?
- How do you engage employees as loyal customers and what can you learn from them?
- What can the B2B space learn from the B2C’s use of data?
- What is the difference between customer satisfaction and customer value?
- How has technology changed customer’s expectation of how they purchase?
- How effective is a personalised approach when delivering to the customer?
- What are the key aspects to tackle when managing silos in organisations?
- Does increased customer data impact on the skill-set of your staff?
- How do companies educate their customers to become a better customer?