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  COMMUNITY ARTICLE

Operations Workforce Management: A Data-Informed, Digital-First Approach

The pace of change over the last 12 months has far exceeded that of the previous few years, particularly as the hybrid model and #WorkFromAnywhere has developed and replaced traditional ways of working. This report from Criticaleye Partner, Cognizant, shares how a workforce management (WFM) approach that combines both human and digital imperatives can help organisations remain competitive.
 
Key takeaways include:
  • Digital and human imperatives organisations must now consider include hyper-utilisation, gamification, hyper-automation, commercial innovation and change management.
  • Digital investments that generate insights on employee productivity can help organisations scale up their hybrid operating models more effectively.
  • As part of their operational transformation, businesses must create an empowering vision if they are to align the workforce behind the need for change.
     






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