Home | Login | Contact

Who    What    Why



Operations Workforce Management: A Data-Informed, Digital-First Approach

The pace of change over the last 12 months has far exceeded that of the previous few years, particularly as the hybrid model and #WorkFromAnywhere has developed and replaced traditional ways of working. This report from Criticaleye Partner, Cognizant, shares how a workforce management (WFM) approach that combines both human and digital imperatives can help organisations remain competitive.
Key takeaways include:
  • Digital and human imperatives organisations must now consider include hyper-utilisation, gamification, hyper-automation, commercial innovation and change management.
  • Digital investments that generate insights on employee productivity can help organisations scale up their hybrid operating models more effectively.
  • As part of their operational transformation, businesses must create an empowering vision if they are to align the workforce behind the need for change.

Click here to download this insight

Your Peers Also Read

Episode 4: Criticaleye Asia Podcast - Managing Complexity as a Leader Episode 11 of our Episode 9 of our CEO Research Results 2021 Episode 7 of our