Operations Workforce Management: A Data-Informed, Digital-First Approach

• Digital and human imperatives organisations must now consider include hyper-utilisation, gamification, hyper-automation, commercial innovation and change management.
• Digital investments that generate insights on employee productivity can help organisations scale up their hybrid operating models more effectively.
• As part of their operational transformation, businesses must create an empowering vision if they are to align the workforce behind the need for change.