Fjord Trends 2021

New customer behaviours and a hybrid workforce are accelerating the need for innovation and business model transformation, finds this report by Accenture.

Key emerging megatrends to watch out for include:

The customer you knew yesterday is not the same one you have today. Continue to study the context of your customer base because it will likely remain unstable for some time.

Consider the ethics of remote working. How your employees engage with the company must be central to your thinking. Acknowledge that each employee’s home is still their personal space and that their privacy is important.

Inequality became one of the dominant issues in 2020. Your employees are your advocates and will spread empathy beyond your walls. Consider your employee stakeholders and build purpose from the ground up.

DOWNLOAD INSIGHT

Related Insights

Read, watch & listen to some of the latest thought leadership from our Community.

Reaching New Heights at Guoco...

After four years in the Group CFO role at one of Singapore’s most prominent real estate developers, GuocoLand Group, Andrew Chew talks to Jacob Ambrose Willson about stepping up from regional CFO to Group, managin...

The AI-led HR Revolution at V...

Victrex’s Group HR Director Jilly Atherton has brought together talent planning, leadership development and digital innovation to support a fast-changing global business, using AI where it adds real value without ...

Inside the Take-private at Pr...

After a whirlwind journey from the NYSE to private ownership, PropertyGuru CFO Joe Dische reflects on making the hard calls. In this interview with Criticaleye Senior Editor Bridgette Hall, he discusses public vs privat...