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Recover, Reimagine, Rebuild

The pandemic has forced wholesale adoption of technologies and ways of working and living that previously existed in pockets. Social or behavioural barriers to these were swept away by an enforced lockdown – we went home, and we went online. Shifting from jobs to skills, agile resourcing, remote working, digital learning, and automation, are themes that have been transformed from the mainly theoretical into common practice, almost overnight.

Chantal Free, Chief Executive Officer, People Solutions at Capita PLC examines whether these changes will stick once we move from “respond” to “recover, reimagine and rebuild”?

Key points include:
  • Work patterns organisational structures will change 
  • Social, economic, and environmental factors at play may be here to stay 
  • Firms will have to up their technology game 
  • The refocusing from jobs to skills will accelerate 
  • Redeployment will be the start of a re-imagining of the workforce 
  • Skills and learning are two sides of the same coin 
  • We will not end up back where we started 
 



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