We’re living in a world where digital dominates every aspect of business and society, and the retail industry is no exception. Advances in science and technology, along with societal shifts, are changing the way goods are produced, shipped, shopped for and sold. And the combined nature of these advancements is causing the pace of change to accelerate – often in unexpected ways.
Technological breakthroughs in robotics, artificial intelligence, the internet of things, nanotechnology and quantum computing are converging to create a fourth industrial revolution. For the retail industry, these are exciting – and potentially perilous – times.
This insight from Tata Consultancy Services, explores the main drivers of ecosystem change that are impacting Retail. Areas considered include:
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