Trevor Hoyle, SVP Ground Operations Europe, FedEx Express: It’s all about the daily drumbeat of communication: being clear about what we’re doing and why we’re doing it.

Barbara Harvey, Managing Director, Accenture Research & UK Mental Health Sponsor, Accenture: There is no book on this. We’re dealing with something completely unprecedented in our lifetimes.

Nick Challoner, President Life Sciences, Croda International: It’s not about rolling back, it’s about anticipating the future. We’re planning for further ahead and asking what new markets we should consider.
 

Susanna Dinnage, former Global President, Animal Planet: Many people might not want their life to go back to how it was pre-COVID, so think about how your working practices will have to – and maybe should – change.

Aoife Forde, Relationship Manager, Criticaleye: All the focus has naturally been on the immediate issues, but now businesses must spend some time thinking about this second phase.

David Guise, former Group HRD, Marks & Spencer: We’ve often heard companies say that their most important asset is their people. That idea is really being tested in this crisis.