COVID-19 has forced brands to move at unprecedented speed to ensure quality service for their customers while caring for their employees with compassion.
To respond to the evolving circumstances of the crisis, Accenture recommends contact centres address three critical areas:
Read, watch & listen to some of the latest thought leadership from our Community.
In this episode, we hear from Sean Latus, Group CEO at Calisen, as he reflects on his transition from CFO to CEO and the realities of leading a complex organisation in today’s business climate. Hosted by...
We use cookies to improve your experience. By using our site, you agree to our use of cookies.