This report by Accenture finds that AI systems can resolve about 80 per cent of customer interactions, leaving human experts to handle the other, more complex, 20 per cent.
Read, watch & listen to some of the latest thought leadership from our Community.
The rapid advancement of AI has sparked concerns about its impact on job security. While these concerns merit thoughtful consideration, this report by Criticaleye Partner Workday focuses on how AI can empower people, ra...
In this episode, we hear from Sean Latus, Group CEO at Calisen, as he reflects on his transition from CFO to CEO and the realities of leading a complex organisation in today’s business climate. Hosted by...
Europe’s productivity challenge is growing and the clear root cause is underinvestment in technology. In this report, Criticaleye Partner Accenture explores the potential of artificial intelligence (AI) to bo...
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