This report by Accenture finds that AI systems can resolve about 80 per cent of customer interactions, leaving human experts to handle the other, more complex, 20 per cent.
Read, watch & listen to some of the latest thought leadership from our Community.
Alastair Mills, Managing Director & Head of European Business Services at H.I.G. Capital, joins Criticaleye’s Senior Editor Jacob Ambrose Willson to share his perspective on what lies ahead...
Matthew Blagg, CEO for Criticaleye, joins Marketing and Communications Director Julia Brook for the first Inspiring Leaders podcast for 2026. They take a look at some of the lessons for leaders last year, and examin...
Dave Wilson, Chair of LBG Media (LADbible) and Knights plc, joins Criticaleye’s Senior Editor Jacob Ambrose Willson to explore how Boards and executive teams can successfully navigate today’s capital markets...
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