AI and Human Interaction: Applying Behavioral Science to CX Tech

Generative AI promises to be the next great leap forward in artificial intelligence. But to deliver on this promise, brands must adopt an approach that puts humans at the center. In this report, Criticaleye’s CEO Retreat 2024 Partner, Concentrix, explains how behavioural science can help you transform experiences across AI and human interaction.
 
Key takeaways include:

  • The human vs. algorithm challenge in AI implementation.
  • How human behaviour and decision-making impact AI and vice versa.
  • How behavioural science can help maximise your AI-powered tech investments.
 




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