A Human-Centered Approach to AI in the Workplace

In August 2023, Forrester Consulting surveyed 1,340 global frontline and office workers and 1,124 decision-makers to understand sentiment around AI and its impact on the employee experience. In this report, Criticaleye Partner Workday reveals key findings from the survey, in relation to the implementation of AI in the workplace.

Key takeaways include:

  • 70 percent of decision-makers say AI will be instrumental to success in HR over the next five years.
  • Employees see the benefits of AI, but also have concerns, with 53 percent thinking AI could put them out of a job.
  • Empowering employees with training is critical. 63 percent of employees say AI can be intimidating due to its complexity, and 61 percent feel like they could benefit from receiving training on how to use AI in the workplace.

Related Insights

Read, watch & listen to some of the latest thought leadership from our Community.

The Inspiring Leaders Podcast...

Focused on what leaders should be prioritising over the next twelve months, advice for first-time CEOs and how Chairs in high-growth businesses can better support their CEOs. Key discussion points include: Pr...

Click here to download this insight
The Mindset of the CHRO

Senior Editor Bridgette Hall speaks to the Criticaleye community about the skillsets, mindsets and capabilities they believe are essential for CPOs to stay abreast of emerging trends, adapt to an ever-changing business ...

Click here to download this insight
Chief People Officer Pathways...

The importance of human capital and effective human capital practice can not be understated, against an ever-changing business landscape, according to Eton Bridge Partners. In its latest CPO Pathways Report, Eto...

1 2 3 4 5 6 7 8 9 10
Displaying 1 to 3 of 1,742

Lightsource bp Robert Walters Legal & General Investment Management Tullow Oil plc London Stock Exchange Eightfold AI Amazon UK Salesforce Eton Bridge Partners Bunzl plc AlixPartners Royal London Group E.ON UK Veolia Water Technologies NATS LDC GlaxoSmithKline plc Redwood Bank Google Mayborn Group Concentrix + Webhelp Workday Accenture Drax Group plc