The Economic Impact of Digital Inclusion in the UK

As businesses extend their use of new technology, it will become even more important for workers to have the skills to take part in a more digitised work environment. In this report, Criticaleye’s Advisory Member, Capita, report the findings on its 2022 study on the economic impact of Basic Digital Skills and inclusion in the UK.

Key takeaways:

  • Research suggests that by the mid 2030s, up to 30 percent of UK jobs could be automated, in particular, low-skilled roles and tasks are likely to become less prevalent as the UK becomes increasingly exposed to AI.
  • Accessing the internet and usage of digital skills is part of daily life. However, a consequence of having a highly digitalised society is those without the skills and know-how face social exclusion.
  • In 2019, for the first time ever, more than half (54 percent) of adults shopped online, in comparison to 16 percent in 2008.


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