The Physical Attraction of Retail

The bricks and mortar shopping experience is undergoing a much needed renaissance.

Criticaleye speaks to Julie Carlyle, Gary Favell, Naomi Gillies, Steve Muylle, Stephen Smith, Hayley Tatum and Peter Williams to find out how traditional retailers are attracting customers back to stores.

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Contributors

Gary Favell
Owner
Favell Consulting Ltd

Hayley Tatum
Chief People Officer
Marks & Spencer, Head Office, London, United Kingdom

Julie Carlyle
London Office Managing Partner
EY, More London Place

Naomi Simcock
Operations Director
John Lewis

Peter Williams
Chairman
Mister Spex

Stephen Smith
President & CEO
L.L. Bean

Steve Muylle
Professor & Partner
Vlerick Business School

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