Read, watch & listen to some of the latest thought leadership from our Community.
This Customer Experience Report by Criticaleye Partner, ServiceNow, reveals a growing ‘service gap’, where customer expectations are rising but service quality is falling. Agents face disjointed system...
Brad Greve is a strong believer in the role of the CFO as an enterprise leader and a driver of value creation in a business. In this exclusive interview with Criticaleye, the CFO of FTSE 100 giant BAE Systems talks thro...
Why isn’t sustainability generating more impact for organisations? In this report, Criticaleye Partner, IBM, emphasises that businesses can enhance profitability and growth by embedding sustainability into t...
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