LEADERSHIP INSIGHTS

Conversations about ‘digital business’ can be confusing. No doubt there will be reference to a burning platform, followed by the dark art of culture change. You can also almost guarantee a warning that unless a strategy is in place, digitally savvy competitors will devour you and your industry.

Emotional intelligence (EQ) is an integral part of being a good leader, but it’s sometimes not given the respect or attention it deserves. By knowing how to relate to people, you can build trust, motivation and understanding, all of which earn you the buy-in you need to get things done. 

Employee engagement is a slippery fish. It can mean as many things to staff as it can to employers. For some companies, it’s simply about motivating people in order to increase productivity and boost the bottom line, others take a longer-term approach. Meanwhile, employees present individual and generational differences in what they want from their jobs. 

Delivering a healthcare model that meets the needs of an ageing population takes strong leadership, an appetite for innovation and a willingness to collaborate. It also has to be built on the understanding that quality of service and care cannot be compromised in the effort to meet financial targets.