LEADERSHIP INSIGHTS

Why Mentors Make a Difference

The most effective CEOs and senior executives understand that they don’t have all the answers. While successful, they still recognise the value of other opinions, especially from those who have operated at the coalface of leadership, experiencing the highs and lows of a top-level role.   

The Relationship between CEO and HRD

Chief executives are far more confident in their decision-making when they have the input and support of a good Human Resources Director. Both parties must present a united front on the ‘people strategy’ of the business, but the HRD must also have the strength of character to challenge the CEO when necessary. 

How to Catch Customers

The ‘switching economy’ – whereby customers move from one business to another – is worth $1.6 trillion annually in the US alone, says Accenture. Yet few businesses are doing enough to entice these fickle shoppers, or commercialise what little loyalty there is left. 

Burnout in the Workplace

“I felt I had to work harder than everybody else because I was a female senior executive, with children and a commute. I had to be available at all times; that was my brand,” says Vanessa Bailey, Group Chief Credit Officer at RBS.