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Leadership Insight Archive

COVID-19: The Customer Challenge

Although coronavirus has forced customers to dramatically alter their behaviours, the global consumer was already evolving. What the crisis has done is drive the speed of this change much faster than anyone could have imagined, and businesses must quickly pivot their operations in response.

The Global Economy: Through a Glass Darkly

The fiscal policies taken by governments to save lives and protect economies amount to some $8 trillion, according to the IMF. As deficits and public debt ratios grow by the day, the hope is that answers are found which help to safeguard people’s health and enable them to get back to work and kickstart the global economy. The question is, when?

The Mass Migration to Remote Working

COVID-19 forced organisations into an existential reappraisal of how they operate. The speed and ingenuity with which businesses have responded has been admirable as they deal with the enormous challenges around keeping people safe and leading them remotely.

Transforming Ways of Working in a Crisis

The global spread of COVID-19 has forced many businesses into crisis mode. How they respond over these first chaotic weeks will determine whether they survive. Pivoting to cash, flipping their organisational structure and thinking innovatively about staffing may all prove critical.

Navigating the Impact of COVID-19 – Part Two

Last week, business leaders told us how they were acting to prioritise the changing needs of their people and customers in the midst of coronavirus. Now, we explore how creativity, compassion and having a detailed plan for the next three months will also be integral to how organisations respond.