The fundamentals of good customer service may not have changed over the years, but the proliferation of channels and devices that people now have at their fingertips is creating an operational and strategic challenge for companies that goes right to the heart of the boardroom. [read more]
Resting on past laurels will only get you so far when looking to forge a portfolio career as a non-executive director (NED). Invariably, the biggest mistake is to assume that you will easily walk into such roles based on your reputation and former glories as a career executive. [read more]
Caution reigns supreme in boardrooms when it comes to giving the green light to an acquisition. Once the good times do return, that ‘go-slow’ mentality will in all likelihood be replaced by aggressive strategies which are supposed to land with a bang but invariably end with an embarrassed whimper. [read more]
The brand benefits of a sustainable approach to running a business have long been clear. Over time, this has evolved beyond feel-good marketing initiatives so that sustainability has also become a tool for operational and strategic change, where the focus is on improved performance, efficiency and growth. [read more]
The succession strategy for the chairman is as important as for the CEO. All too often, this is something that gets forgotten as the lines of responsibility for who decides on the next chairman of an organisation become blurred. That needs to change. [read more]
We use cookies to improve your experience. By using our site, you agree to our use of cookies.
