Complacency around customer interaction has been a problem for many B2B organisations.
Rachel Barton, Managing Director of Accenture Customer Strategy, talks to Criticaleye about why it’s time for a different approach.
Read, watch & listen to some of the latest thought leadership from our Community.
Generative AI promises to be the next great leap forward in artificial intelligence. But to deliver on this promise, brands must adopt an approach that puts humans at the center. In this report, Criticaleye’s CEO ...
Artificial Intelligence, a force with the potential to revolutionise various aspects of people's lives and business operations, demands responsible and ethical decision-making. This is particularly crucial in HR. Cr...
This research, conducted at our HR Director Retreat, highlights the executive focus on business performance and ensuring the right leadership capabilities are in place to drive change and success. Key findings from C...
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