What’s in Store for Retail?
Reports of 'the death of the store' have been greatly exaggerated, although knowing exactly what to do with the real estate itself remains something of a work in progress. It's all part of the enormous challenge of reinventing dated and expensive retail models at a time when customers expect nothing less than a seamless multichannel service. (read more)
Let the Games Begin
The final countdown is underway as over 10,000 athletes arrive in London for the Olympics. With an estimated four million extra visitors to the Capital, some businesses will have exciting opportunities to raise profiles and drive sales, while others will be adopting a decidedly ‘keep calm and carry on’ approach to affairs. (read more)
The Great Customer Obsession
The power of the customer is growing and the businesses that can’t provide top quality service across multiple channels are being cruelly exposed. In this complex environment, world-class competitive advantage belongs to the alchemist CEOs who make the customer the focal point of the whole organisation. (read more)
Boards and the War on Cyber Crime
Businesses are proving to be rich pickings for cyber criminals and boards need to fight back. Whether it's loss of money, breaches of customer data or highly targeted theft of intellectual property, the risk of attack is all too real and executive and non-executive teams need to ensure their cyber security makes the grade. (read more)