How banks interact with their customers, their business customers in particular, has to change in order for them to stay competitive in the digital age.

This Criticaleye forum, in association with IBM, examines what it is that businesses really want and how banks are adapting their operating models to meet those needs. Mike Hobday, Steve Pateman, Brian Stevenson and Mark Stokes all present their carefully considered opinions and offer solutions to the challenges caused by the changing relationship between banks and businesses.

• Should banks have a Chief Customer Officer sit on the board?
• How can data benefit both banks & customers?
• Will breaking up the big banks drive innovation?
• Have banks become too product focused?
• How do banks regain the trust of their customers?
• Can banks be consultants to businesses?
• Has online made branch banking obsolete?
• Balancing the Risks of Online Banking
• What gets you out of bed in the morning?