Another Route to Reform?

Local government is dealing with multiple emergencies and funding challenges. Criticaleye partner Capita explores what a practical evolution of public services could look like and what steps we can take in the short term to get us there.

Key takeaways include:

To harness the strength we witnessed during the early months of the pandemic, we need a different model that utilises the mobility of local organisations; collaborates between people, providers and partners; resets the relationship between service users and providers; and thinks about solutions in terms of community outcomes.
A significant boost in productivity is needed, if we are to free valuable time to create and sustain outcome-focused, relational services.
Better use of data and insight – built around citizens, families, and communities – will be integral to the sector.

DOWNLOAD INSIGHT

Related Insights

Read, watch & listen to some of the latest thought leadership from our Community.

AI and Human Interaction: App...

Generative AI promises to be the next great leap forward in artificial intelligence. But to deliver on this promise, brands must adopt an approach that puts humans at the center. In this report, Criticaleye’s CEO ...

Responsible AI at Eightfold

Artificial Intelligence, a force with the potential to revolutionise various aspects of people's lives and business operations, demands responsible and ethical decision-making. This is particularly crucial in HR. Cr...

HR Director Research Results ...

This research, conducted at our HR Director Retreat, highlights the executive focus on business performance and ensuring the right leadership capabilities are in place to drive change and success. Key findings from C...