This paper by OEE Consulting finds that organisations are starting to look more closely at feedback loops to ensure customers can give stronger feedback about service quality.
Read, watch & listen to some of the latest thought leadership from our Community.
This research, conducted at our HR Director Retreat, highlights the executive focus on business performance and ensuring the right leadership capabilities are in place to drive change and success. Key findings from C...
Sarah Armstrong, Chief People Officer at Rolls-Royce, talks to Senior Editor Bridgette Hall at Criticaleye about guiding the company’s workforce through transformation, focusing on skills and capabilities and her ...
Focused on what leaders should be prioritising over the next twelve months, advice for first-time CEOs and how Chairs in high-growth businesses can better support their CEOs. Key discussion points include: Pr...
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