According to Stephen Ingledew, former Managing Director, Customers and Marketing at Standard Life, improving customer experience is a marathon, not a sprint.
Here, Stephen outlines his approach, covering:
Read, watch & listen to some of the latest thought leadership from our Community.
Iain Coucher, Chair of Ofwat, the water regulator for England and Wales, talks to Criticaleye’s Emily Jones about ‘messy’ situations, leading an organisation through those tough moments, and why there&...
In this research, conducted at our CEO Retreat, it’s clear that top executives need to be comfortable with ambiguity. Leaders are operating in increasingly unknown territory and businesses need them to respond to ...
In today's business landscape, continuous change is the new reality and navigating it effectively is essential to activating strategy and moving organisations forward. In this research, Criticaleye Partner, Accen...
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