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Automation and Organisational Efficiency

Since 2019, Capita has been rolling out the largest automation project in the UK. When they set out to introduce this project, they needed to make a compelling business case for long-term value. 
 
This insight walks you through how they went about getting all their internal stakeholders on board – from CXOs to new starters. It covers:
  • Senior leadership engagement
  • Automation to support people, not replace them
  • Putting our business brains together
  • Rolling out the programme






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Author

GrĂ¡inne Watson
Digital CoE Director
Capita Plc

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GrĂ¡inne Watson
Digital CoE Director
Capita Plc





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