Has Coronavirus Changed Retail Forever?

• Prior to the crisis, 60 percent of the food consumed in the UK was procured through retail and the other 40 percent through out-of-home channels. Overnight that second 40 percent transferred across to retail
• Unemployment in the UK could reach levels of 4-5 million
• It is unclear whether the current switch to online shopping will be a permanent change
• The fear of going out (FOGO) may dominate people’s shopping and leisure choices well into the future
• Leadership teams outside retail need to be thinking through the implications of labour shortages and supply chain risks as soon as possible
• Social media is an additional challenge for leadership teams to navigate during this crisis