This report by IBM explores the seven essential actions that lie at the heart of successful digital and cognitive transformations.
The key success factors include:
- Create platforms to unleash 'Digital Darwinism' - nearly a third of C-suite executives report their enterprise is already reallocating some portion of its capital to advance their future on different platforms
- Architect your business for change - organisations can’t get away with accidental architecture and unplanned growth any longer. The expectations of customers are too high, exerting new pressures on the application architecture which can be surprisingly hard to integrate into legacy systems
- Redesign company workflows around AI - customer-facing workflows must be humanised, as well as automated, end to end