Chatbots are set to become an integral aspect of the new digital HR experience. This report from IBM explains how, when designed correctly, a chatbot can powerfully engage its audience by providing useful
information in natural, conversational dialogue.
Key points include:
To make a chatbot accessible it needs to be deployed where employees are already working and interacting
Chatbots must reliably and consistently perform their core function. This is how trust is generated with users
Unlike videos and webinars, a bot keeps users actively engaged
Deploying one or more chatbots is an effective first step on the path to becoming a digitally reinvented HR organisation