Who is Your Customer?

Authored by Dawn Murden, Editor, Advisory, Criticaleye

The business model for retail has been turned inside out. Dawn Murden finds out how to gain loyalty and provide a speedy, multichannel service in a way that makes profit

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Contributors
Andrew Hill
Director of Operations – Europe
The Bicester Collection
Anthony Fletcher
Former CEO
graze
Gary Favell
Owner
Favell Consulting Ltd
John Clarke
Board Mentor
Criticaleye
Julie Carlyle
London Office Managing Partner
EY, More London Place
Stephen Ingledew
Chair
FinTech Scotland


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