How Cognitive Solutions Can Accelerate Human Resources Reinvention

Chatbots are set to become an integral aspect of the new digital HR experience. This report from IBM explains how, when designed correctly, a chatbot can powerfully engage its audience by providing useful

information in natural, conversational dialogue.

Key points include:

To make a chatbot accessible it needs to be deployed where employees are already working and interacting
Chatbots must reliably and consistently perform their core function. This is how trust is generated with users
Unlike videos and webinars, a bot keeps users actively engaged
Deploying one or more chatbots is an effective first step on the path to becoming a digitally reinvented HR organisation

DOWNLOAD INSIGHT

Related Insights

Read, watch & listen to some of the latest thought leadership from our Community.

HR Director Research Results ...

This research, conducted at our HR Director Retreat, highlights the executive focus on business performance and ensuring the right leadership capabilities are in place to drive change and success. Key findings from C...

Steering Change at Rolls-Royc...

Sarah Armstrong, Chief People Officer at Rolls-Royce, talks to Senior Editor Bridgette Hall at Criticaleye about guiding the company’s workforce through transformation, focusing on skills and capabilities and her ...

The Inspiring Leaders Podcast...

Focused on what leaders should be prioritising over the next twelve months, advice for first-time CEOs and how Chairs in high-growth businesses can better support their CEOs. Key discussion points include: Pr...