The Retail Challenge

How are retailers winning customers and staying competitive in what continues to be a rapidly changing sector?

Featuring commentary from: 

Naomi Gillies, Head of Future Planning & Sustainable Development, John Lewis Partnership 

Rob McWilliam, Former Vice President, Consumables, Amazon 

Mark Parsons, Chief Customer Officer, UK*I, DHL Supply Chain 

Jonathan Simmons, Senior Strategy Partner & Lead Partner, Retail & Consumer Products, L.E.K. Consulting 




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