Seventy-three percent of businesses surveyed feel that their digital customer experiences meet their customers’ expectations, but only five per cent feel that they’re exceeding expectations, according to research by Accenture Interactive and Forrester.
Read, watch & listen to some of the latest thought leadership from our Community.
Focused on what leaders should be prioritising over the next twelve months, advice for first-time CEOs and how Chairs in high-growth businesses can better support their CEOs. Key discussion points include: Pr...
Most economists are predicting higher volumes for M&A over the next 12 months, albeit coming off a low base. In this article, Criticaleye’s Jacob Ambrose Willson hears from Matthew Parker, CEO of the highly ac...
The importance of human capital and effective human capital practice can not be understated, against an ever-changing business landscape, according to Eton Bridge Partners. In its latest CPO Pathways Report, Eto...
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